Frequently Asked Questions
Yes. After scanning is done, we always return your original media back to you with the DVD or optional thumb drive.
Once we receive your order, we will send you an email confirmation. Although most orders are ready within 5-10 business days, please allow up to 21 business days to scan photos, negatives or slides, or transfer movies to DVD.
As soon as your order is complete, we will send you an email with a link with a preview of your images . As soon as you pay, we will return your box to you via UPS (unless another shipping option was used.) Please keep in mind that shipping times may vary.
As soon as your order is complete, we will send you an email with a link with a preview of your images . As soon as you pay, we will return your box to you via UPS (unless another shipping option was used.) Please keep in mind that shipping times may vary.
Yes. When necessary, we use compressed air to remove dust from slides and negatives. We use special professional grade photo cleaner on printed photos in need of dust removal.
We provide scanning for 35 mm negatives, 35 mm slides and printed paper photos up to 8" by 10". In addition, we also scan 110, 120, 126, 127 & 200 (medium) format film. Our professional quality scanning equipment allows us to scan both black and white photos and color photos. If you have other formats you want scanned, just contact us and we’ll see if we accommodate your request.
Whichever way your pictures are currently stored, neatly in albums or loosely in a variety of boxes, we’ll take them as is.
We charge some of the lowest shipping rates in the industry. We keep it very simple, and offer a flat $20 (round-trip, UPS) shipping.
(TheFotoFix pays UPS significantly more, & handles all the complexities of size, weight, distance, so you don't have to worry or calculate a thing.)
If you prefer, you can use your own UPS account and we will discount the shipping charges we would normally charge.
Still too expensive? You can ship using the US Postal Service and we will get your package and snow, rain, heat nor darkness will keep them from delivering it.
(TheFotoFix pays UPS significantly more, & handles all the complexities of size, weight, distance, so you don't have to worry or calculate a thing.)
If you prefer, you can use your own UPS account and we will discount the shipping charges we would normally charge.
Still too expensive? You can ship using the US Postal Service and we will get your package and snow, rain, heat nor darkness will keep them from delivering it.
When you place your order, a UPS shipping label is created with a unique bar code that is used to track your package. From the time your package enters the system, either via free pick up at your home, or dropped off at a UPS store, to the time it reaches TheFotoFix receiving dept, its whereabouts are known. And the reverse process is used when we send your photographs back to you. You will receive email updates for when your box is picked up by UPS and the estimated time of arrival safely back to your home. Our philosophy is to treat your valuable pictures as if they were our own.
DPI stands for dots per inch or pixels per inch. DPI represents the resolution, accuracy, sharpness and clarity of your digital picture. A higher DPI is generally associated with a higher quality image; however, if the DPI exceeds the resolution of the original media, a higher DPI can actual diminish the quality of the image. Our default scanning is performed at 600 DPI for paper photos which is more than sufficient for using your digital photos electronically and also provides the ability to reprint any photo in the same size as its original.
We are a US company based in Grayslake,Il. When you place an order with us, you will be shipping your box of pictures directly to our facility in the Grayslake,Il.
Yes, if you or your business have a UPS account, you are welcome to ship using that account. We can easily credit your order amount to reduce the shipping charges that we would normally charge.
Yes, we will scan your photos contained within your albums and maintain the exact same organization that you had prior to sending them to us. That's right - your photos within your albums will be scanned in order and returned to you without you losing your organization. We understand the need for meticulous care in scanning these often old albums and that's why we charge a $19.95 Album Scanning Fee for every album whose photos we scan.
No problem. Just let us know using the special instructions, or give us a call. We will process your order quickly and return it to you. Make sure to specify the date you need your order returned and we'll try to accomodate you as much as possible. You can always select our 5 business day Rush Service to ensure your order gets done in time.
Yes - Every order comes with a DVD or CD along with your online library at no extra charge. If you would like an additional CD or DVD, you may select that add-on at the time of purchase. You also have the option to have your images put onto a 2 GB USB Flash Drive for a small additional fee
In most cases, scanning from negatives produces a higher quality result since negatives normally have not been handled as much as stored better. If possible please send us your negatives.
We provide scanning for 35 mm negatives, 35 mm slides and printed paper photos up to 8" by 10". In addition, we also scan 110, 120, 126, 127 & 200 (medium) format film. Our professional quality scanning equipment allows us to scan both black and white photos and color photos. If you have other formats you want scanned, just contact us and we’ll see if we accommodate your request.
